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due to power outage, device full), this metadata is not written. If, for a reason, the saving of the file during recording is stopped (e.g. This happens, for example, when important metadata does not exist at the end of a file.There can be a lot of reasons why the conversion has failed. Please consult their service for more help. You need to whitelist us before in their system. Our automated system will refuse any eail that is coming from Boxbe requesting a manual approval.Īny E-Mail service that sends us an E-Mail requesting a manual approval will be ignored by our automated system.

If you are using Boxbe, look in your Wait List Folder and add our email address manually to your Guest List. There are similar options when you use other email providers. Select "Inbox" in the "Move the Message to" field.Select "Contains" for the "Sender" field.Click Options -> Mail Options -> Filters.Choose "Never send it to Spam" and click "Create Filter".Insert to the "From" field and click "Next Step".Click Options -> More Options -> Preventing Junk e-mail.Insert into the "Sender or domain to mark as safe" field.

Click Safe and Blocked senders -> Safe Senders.

Click Settings -> Filters Tab -> Create A New Filter.

Of course you can always revert this whenever you decide. To do so, go to your email account and add us to your contacts, contact list or whitelist, create a filter or whatever it is called by your email provider. To be sure that emails from us get straight to your inbox, you need to whitelist "" before we send an email to you. But some email providers have algorithms that seem to need some more fine tuning. Normally, emails from are not classified as spam, because we never send unwanted emails. To prevent spam emails in the users inbox, email providers have developed different algorithms to classify an email as spam or ham.